Co-op Curbside Grocery Pickup

How do I get started?

Head to tccp.coop/curbside and learn how to get set up. Then click the orange ‘Order Now’ button. You’ll be redirected to the Co-op Curbside platform. Confirm your home store by clicking on the store name in the top right corner (under the cart and right next to the login button), then at the bottom of the screen (not on the map) you can select to shop at either store. You will want to do this before shopping, as we have slightly different selections and your order will be erased if you change the store last minute.

How do I login?

You can only make a login if you are an owner and your contact information on your account is up to date. If you’re a co-op owner, enter your owner number, email address or phone number associated with your account. Then click ‘Forgot Password?’ to set up a password for your account. Choose how you would like to receive your temporary passcode. When you receive it, enter it into the platform and reset your password. If you are receiving an error that “the information doesn’t match,” you will want to check to make sure all your Owner information is up to date. The Curbside website, when creating an account, tries to match what you entered to what is on file.

Why should I login if I am an owner?

When you login, it will automatically apply your member number to your curbside orders. You can also look at past orders and shop right from items you have ordered (or picked up in store) in the past. When you login, you can see if you have any rewards or owner e-coupons to apply to your curbside orders.

What if I don’t know my owner number or phone number/email associated with my owner account?

Call the store’s main line to retrieve your owner number and other information before completing your online sign up for Co-op Curbside.

What if I don’t have an Owner number?

That’s OK! You can start ordering right away. When you go through the checkout process you will be prompted to enter your customer contact information for the order. This information will be what we use to let you know your order is ready or if we need to contact you about your order.

What does Co-op Curbside cost?

Co-op Curbside costs $5 per order. The cost will be factored into your grocery total.

What’s available through Co-op Curbside?

We’ve launched the program with over 2,500 of our most popular items from all departments. We are adding more and more items as the program grows.

Are ingredients and allergen information listed in the Co-op Curbside platform?

Yes, for most products! If there is a product you would like more information on, please reach out to our customer service.

If I don’t see the item, I’m looking for in Co-op Curbside, is it possible to make a special request to be placed on the website?

 

Customers can request that new products to be added to Co-op Curbside through the comment form on our website, tccp.coop/contact. We will consider customer requests as we add more products over time. Special requests will not be factored into your immediate order. Please specify that which location you are shopping for, as Wedge Co-op and Linden Hills Co-op have different offerings online.

 

Can request an add-on on for an item not listed on the website onto my order?

 

Yes, however we request that you limit it to no more than 5 products. These can be written in the order instruction box at check out. We also request that you call Curbside directly at least 2 hours before your designated pick-up time, if you have any last-minute add-ons. That will allow us to time to navigate between orders and search for the products you want added.

 

As long as the product is available, we should be able to add it to the order. However, due to the time sensitive nature of Curbside and the frequency of orders that come in we cannot guarantee add-ons requested under the 2hr window of your pick-up time will make it into the order.

 

We will also add items in your order instruction to the website if it is something we carry in the store but don’t quite on our website.

 

What if I pick an item that’s out of stock in store?

We substitute out of stock items with the closest available alternative. If you have provided us a current cell phone number, we may try to reach you by text or call to discuss substitutions. When you arrive to pick up your order, we will go over your order and answer you may have about it and any substitutions we’ve made.

Why are some products available to order by quantity but sold by weight?

Some of our products in the online catalog are available to be ordered by unit (or quantity) but are sold by their weight. Bananas are a good example of this type of product. Individual bananas can vary greatly in size so they are sold by weight. In order to provide an idea of the price for these types of products we display an estimated price per unit in the online catalog.

The estimated price factors the current price per pound and the average weight of one unit. Because we shop your order after it is placed, we do not have the exact weight, and price, for those variable size items at the time you place your order. Once those items have been picked by fulfillment staff the exact weight and price is determined.

If you are unsure the weight of an item you are looking for, feel free to save an item instruction on that specific item with how many you are looking for.

 

If something is on sale in store, will that sale also be available on Co-op Curbside?

Yes! If a Co-op Curbside item is on sale, that sale will be available to you through the Co-op Curbside platform.

Can you do a Raincheck through Curbside?

No, if you need to setup a Raincheck on a product, please contact Customer Service directly.

Can I pick up or place a special order through Curbside?

No, you cannot place a special order through Curbside, for that you will need to contact Customer Service.

Yes, you can pick up a special order through Curbside. If you are planning to place Curbside order and you have a special order that is ready you can mention it in the notes or call us directly and will add it to your order.

If you are looking to only pick up your special order through Curbside, we can accommodate that for you but we will have to add the $5 Curbside fee to the order.

What if I need to change or cancel my order?

Call the Co-op Curbside line at your selected store to make changes to your order. For Wedge orders, call 612-433-7254. For Linden Hills orders, call 612-433-7257.

Can I place my Co-op Curbside order over the phone?

No, Co-op Curbside orders must be placed online.

Can I bring my reusable bags or containers?

Reusable bags and containers are not allowed for Co-op Curbside orders. Your order will be packed in paper grocery bags before you arrive.

Your shopper will default to packing your produce with limiting plastic bags, please specify if you’d like produce items bagged separately.

When can I pick up my groceries?

You’ll select a pick-up time from the available timeslots when you’ve completed your shop in the Co-op Curbside platform. Co-op curbside pick-up hours are 10am-7pm with a 2-hour lead time.

If you receive a “Your Order is Ready” notification then that means you can pick up your order at any time, even before your pick-up time slot. That notification signifies we have completed your order and the email that is sent will also list any substitutions or unavailable items. Please call if you have any questions about changes to your order or if you did not receive an email.

Can I change my pick-up time after I’ve placed my order?

This is a case-by-case situation for each store, please call us to see if we can accommodate any pick-up time changes.

Where do I park to pick up my groceries?

If you’re picking up at the Wedge on Lyndale, park in the smaller south lot on 22^nd Street.

If you’re picking up at Linden Hills Co-op, park in the back of the parking lot in the last two spaces against the building (near the cart corral and loading dock).

How does my shopper know that I’ve arrived?

After you park your car, call the number posted on the building and let them know you’re here. During this call, the staff person will also talk to you about any out-of-stock items or substitutions that were made on your order. They will confirm your total and ask if you would like to pay curbside or over the phone. One of our curbside staff will then bring out your order.

Is Co-op Curbside contact-free?

Yes and No. When you pay at the time of pick-up, you have the option of either paying over the phone by reading your card number to us or using the handheld payment system we use. The handheld has the option of inserting your card or contactless wireless with Google Pay, Apple Pay, or wireless chip that some cards have featured. We will ask where you would like your groceries, you can request that we leave your bags on the cart so you can set them in your car or we can place them in your trunk or back seat.

What safety measures are in place to ensure that I and my groceries are safe?

Your personal shopper will be equipped with the safety measures in place for all employees at our stores. For specific details about TCCP’s safety measures, visit our website at tccp.coop/coronavirus-updates.

Can I pick up my groceries by walking, bike or bus?

Yes! You can pick up your groceries however you’d like. Wait by the designated Co-op Curbside pick-up area and call to let us know that you’ve arrived.

How do I pay?

At the time of pick-up, you have the option of either paying over the phone by reading your card number to us or using the handheld payment system we use. The handheld has the option of inserting your card or contactless wireless with Google Pay, Apple Pay, or wireless chip that some cards have featured.

Can I use a gift card on my Co-op Curbside purchase?

Gift cards are accepted, but we will need to grab the gift card before bringing out the groceries and charge for any remaining balance.

Can I use my EBT/SNAP Benefits or WIC on a Co-op Curbside purchase?

Yes, but you would need to come inside the store to complete the transaction.

I’m a CAP owner. Will my discount be applied to my Co-op Curbside purchase?

Yes! If you’re shopping with your correct owner number in the Co-op Curbside platform, your 10% discount will be applied to your transaction. This number can be applied at the time of check out.

Can I use my owner coupons on Co-op Curbside purchases?

Yes! The easiest way to use your owner coupons for Co-op Curbside purchases is to sign up for digital coupons through our website at tccp.coop/digital-opt-in. This will guarantee that your owner coupons are loaded onto your owner account before you get to the store.

Can I use paper coupons for Co-op Curbside purchases?

Yes, but you would need to let us know and provide them at the time of pick up. These will need to be applied/scanned in before payment.

Can I tip my personal shopper?

We have a no-tipping policy. Any tips our staff collect are donated to our Change Maters recipient.

Can I round up my purchase to support the Change Matters program?

Yes! Simply either leave a note in the Customer Instructions section of your order or let us know when you come pick up your order.

What if I get the wrong item in my order or I need to return something?

Customers can make returns from curbside orders by contacting Customer Service or curbside. If you’re a non-Owner please have your receipt ready as that will make it easier to process the return. We cannot return items from another store (I.e., we can’t return an item at Linden Hills Co-op that was bought at The Wedge)

Will I get charged the 5¢ bag fee for each bag used in my order?

No, the 5¢ bag fee is waived for the time being for Co-op Curbside shoppers.

Is Co-op Curbside open to all customers?

Yes! All customers are invited to use this service.

Is Co-op Curbside a permanent program?

Yes! We plan to continue Co-op Curbside and hope to expand the program in the future.

Is delivery available through Co-op Curbside?

No, we’re offering curbside pick-up only. We offer grocery delivery from the Wedge through Instacart.