Co-op Curbside Grocery Pickup

How do I get started?  
See above to learn how to get set up. Then click the ‘Order Now’ button. You’ll be redirected to the Co-op Curbside grocery pickup platform. Confirm your home store by clicking on the store name in the top right corner, then click the ‘Login’ link.

If you’re a co-op owner, enter your owner number, email address or phone number associated with your account. Then click ‘Forgot Password?’ to set up a password for your account. Choose how you would like to receive your temporary passcode. When you receive it, enter it into the platform and reset your password.

If you’re not a co-op owner, click ‘Register’ to enter your information and get started.

What if I don’t know my owner number or phone number/email associated with my owner account?
Call the store’s main line to retrieve your owner number before completing your online signup for Co-op Curbside.

What does Co-op Curbside cost?  
Co-op Curbside costs $5 per order. The cost will be factored into your grocery total.

Help! I’m having trouble setting up my owner account on Co-op Curbside! 
If you’re experiencing technical difficulties while setting up your account on Co-op Curbside, you can shop as a non-owner and associate your transaction with your owner account when you pick up your groceries at the store.

What’s available through Co-op Curbside? 
There are currently thousands of our most popular items from all departments, with more being added each week.

Are ingredients and allergen information listed in the Co-op Curbside platform? 
Yes!

If I don’t see the item I’m looking for in Co-op Curbside, is it possible to make a special request?  
Customers can request that new products be added to Co-op Curbside through the comment form on our website, tccp.coop/contact. We will consider customer requests as we add more products over time. Customers can also ask for up to 3 special requests items with an order, if your shopper has time to add the special requests, then they will do so.

What if I pick an item that’s out of stock in store?
Your shopper will substitute out of stock items on your order with its closest available alternative. They will let you know about changes to your order when you call and tell them you’ve arrived at the store.

If something is on sale in store, will that sale also be available on Co-op Curbside?  
Yes! If a Co-op Curbside item is on sale, that sale will be available to you through the Co-op Curbside platform. For Wellness Days and Fresh Cut Friday discounts, you must place your order the day of the sale, but can pick it up any day. If you place it a day that’s not the day of the Fresh Cut Friday or Wellness Days sale, you will not receive the sale price.

What if I need to change or cancel my order?  
Call the Co-op Curbside line at your selected store to make changes to your order. For Wedge orders, call 612-433-7254. For Linden Hills orders, call 612-433-7257.

Can I place my Co-op Curbside order over the phone?  
No, grocery pickup orders must be placed online.

Can I bring my reusable bags or containers?  
Reusable bags and containers are not allowed for Co-op Curbside orders. Your order will be packed in paper grocery bags before you arrive.

You shopper will default to packing your produce in separate bags, please specify if you’d like produce items bagged together.

When can I pick up my groceries?  
You’ll select a grocery pickup time from the available time slots when you’ve completed your shop in the Co-op Curbside platform. Co-op Curbside pick-up hours are 9 a.m. – 8 p.m. You can place your order at any time.

Where do I park to pick up my groceries?  
If you’re picking up at the Wedge on Lyndale, park in the south lot on 22nd Street. There are two additional parking spots reserved on 22nd Street, just outside of that parking lot.

If you’re picking up at Linden Hills Co-op, park in the back of the parking lot in the last two spaces against the building (near the cart corral and clothing donation bin).

How does my shopper know that I’ve arrived?  
After you park your car, call the number posted on the building and let them know you’re here. During this call, the staff person will also talk to you about any out-of-stock items or substitutions that were made on your order. Your shopper will then bring out your order.

Is Co-op Curbside contact-free?  
You can give your credit card information over the phone to your Co-op Curbside shopper to keep the transaction contactless.

What safety measures are in place to ensure that me and my groceries are safe? 
Your personal shopper will be equipped with the safety measures in place for all employees at our stores. For specific details about TCCP’s safety measures, visit our website at tccp.coop/coronavirus-updates.

Can I pick up my groceries by walking, bike or bus?  
Yes! You can pick up your grocery order however you’d like. Wait by the designated Co-op Curbside pickup area and call to let us know that you’ve arrived.

Can I pick up my Special Order through curbside?
Special orders need to be picked up through our customer service, therefore cannot be included on Curbside.

How do I pay?  
Only credit or debit cards are accepted for Co-op Curbside orders at this time. You can give your credit card information over the phone for your Co-op Curbside shopper to keep the transaction contactless.

Can I use a gift card on my Co-op Curbside purchase? 
Yes! You can either give the gift card information over the phone for the staff member to enter, or your personal shopper will take the card to pay for your order with a tablet.

Can I use my EBT/SNAP Benefits or WIC on a Co-op Curbside purchase? 
Yes, but you would need to come inside the store to complete the transaction.

I’m a CAP owner. Will my discount be applied to my Co-op Curbside purchase? 
Yes! If you’re shopping with your correct owner number in the Co-op Curbside platform, your 10% discount will be applied to your transaction.

Can I use my owner coupons on Co-op Curbside purchases?  
Yes! The easiest way to use your owner coupons for Co-op Curbside purchases is to sign up for digital coupons through our website at tccp.coop/digital-opt-in. This will guarantee that your owner coupons are loaded onto your owner account before you get to the store.Yes, but you would need to come inside the store to complete the transaction.

Can I use paper coupons for Co-op Curbside purchases?
Yes, but you would need to come inside the store to complete the transaction.

Can I tip my personal shopper?
No, we’re not allowing tips for our Co-op Curbside shoppers at this time.

Can I round up my purchase to support the Change Matters program?
Unfortunately, the Co-op Curbside platform does not currently allow shoppers to round up their purchases.

What if I get the wrong item in my order or I need to return something?
Call the main store line. The folks at customer service will assist you in making the return using our standard return policies.  

Will I get charged the 5¢ bag fee for each bag used in my order?  
No, the 5¢ bag fee is waived for the time being for Co-op Curbside shoppers.

Can I pay with contactless payment methods like Apple Pay and Google Pay? 
Yes!

Is Co-op Curbside open to all customers? 
Yes! All customers are invited to use this service.

Is Co-op Curbside a permanent program? 
Yes! We plan to continue Co-op Curbside and hope to expand grocery pickup in the future.

Is delivery available through Co-op Curbside? 
No, we’re offering curbside grocery pickup only. We offer grocery delivery from the Wedge through Instacart.